Refund policy

30-day returns on unopened items. You can return unopened, unused products in their original packaging within 30 days of delivery.
Opened items: Because our products are applied to skin, we can’t accept returns on opened items. If a product didn’t work for you, email us anyway. We want to hear about it and help you find something that fits better.
Damaged or wrong item: Email us within 7 days of delivery with your order number and a photo. We’ll send a replacement or give you a full refund, at no shipping cost to you.
Return shipping: For unopened returns, the customer pays return shipping. We recommend a tracked shipping method.
How to start a return: Email hello@balancedhomeapothecary.com with your order number. We’ll reply with return instructions.
Refunds: Once we receive and check your return, we refund your original payment method within 5 business days. Your bank may take a few more days to show it.
Not returnable: gift cards, digital downloads, and opened items.
Cancellations: Email us before your order ships and we’ll cancel it for a full refund.