Got questions? You’re not the only one.
Turns out moms have a lot on their minds. Here’s everything you might be wondering because if you had time to overthink it, you wouldn’t be here.
Didn't find the answer you needed?
The Process
"How do you source your ingredients?"
At Balanced Home Apothecary, I source ingredients from trusted essential oil wholesale companies that meet rigorous standards. These include third-party testing(such as GC/MS reports) to ensure purity, transparency in sourcing practices and origin details, partnerships with ethical and sustainable farms,certifications like Organic or ISO standards, and a strong company reputation in the essential oil community. Additionally, oils are packaged ind ark glass bottles or containers with clear labeling to maintain quality and safety.
"How are your products made?"
All of my products are handcrafted with care and attention to detail. I use only high-quality, pure essential oils sourced from trusted suppliers, and I carefully blend them to create safe and effective products. Each product is made in small batches to ensure freshness and quality, following rigorous standards for purity and consistency. I also use natural, skin-friendly ingredients like carrier oils and magnesium oil, ensuring that everything is crafted to support your well-being and align with our commitment to clean, holistic wellness.
Return Policies
Returns and exchanges
- Eligibility: We accept returns on unopened, unused products in their original condition within 30 days of purchase. If you have used the product and are not satisfied, please contact us, and we will work with you to find a solution.
- Non-Returnable Items: Due to the nature of essential oils and custom products, we cannot accept returns on used or opened items. However, if there is an issue with the quality of your product, please reach out to us.
- Exchanges: If you received a damaged or incorrect item, we will gladly exchange it. Please contact us within 7 days of receiving your order with details, and we’ll arrange for an exchange.
Refunds
- Refund Process: Once your return is received and inspected, we will notify you of the status of your refund. If approved, a refund will be issued to your original method of payment within 5-7 business days.
- Shipping Costs: Shipping costs are non-refundable. The customer is responsible for return shipping unless the product arrived damaged or the incorrect item was sent.
How to initiate a return or exchange
Your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Returns & Exchanges:
Contact us at balancedhomeapothecary@outlook.com with your order number and details about the issue, and we will provide instructions for returning your item.
We’re committed to making sure you love your products from Balanced Home Apothecary. If you have any concerns or questions, please don’t hesitate to reach out to us.
Shipping
Shipping Process
Packaging: While we love a cute packaging, we love our products arriving intact. Each product is securely packaged in eco-friendly materials to prevent damage during transit, ensuring your essential oils and wellness items arrive safely.
Processing Time: Orders are typically processed within 1-3 business days after your purchase. Custom or made-to-order products may take a little longer, and we'll keep you updated if there are any delays.
Shipping Methods: We offer standard shipping through trusted carriers, with options for expedited shipping if you need your items sooner.
Tracking: Once your order ships, you’ll receive a confirmation email with a tracking number so you can follow your package’s journey to your doorstep.
Locations
Domestic Shipping: We currently ship throughout the United States, and offer flat-rate shipping for domestic orders.
International Shipping: At this time, we do not ship internationally, but we hope to expand this option soon.
Cost
Shipping rates are calculated at checkout, based on your location and selected shipping method. We offer free shipping on orders which will be highlighted on our website.
support should be simple, not another thing to figure out.
We were tired of oils that needed diluting and guides to decode... so we created pre-diluted blends that are ready to use the moment you need them.
You’re already doing enough. You don’t need wellness with strings attached.
You’re busy managing meltdowns, meals, and midnight wakeups. You shouldn’t also have to decode dosages or join a program to feel better. Balanced Home gives you the support you actually need — no extra steps or mental notes required.